General Inquiries

For questions about features, pricing, account management, partnerships, or any other general matters, please reach out to our dedicated general inquiries channel. Our team will route your message to the most appropriate expert to ensure a precise, timely reply.

Email: [email protected]

Developer Submissions

Umozi welcomes proactive submissions from developers seeking integration, app publication, or API access. To facilitate a thorough and efficient review, please include the following information in your submission:

• Official project name and a concise description of the integration or app
• Target platforms (e.g., iOS, Android, Web, Backend) and the integration approach (SDK, API, Webhooks)
• Primary developer contact and organization details
• Links to code repositories, documentation, or a live demo environment (as applicable)
• Any compliance considerations, certifications, or security attestations relevant to your submission

Send your Developer Submission to [email protected] with the subject line “Developer Submission.” Your message should include the items above to minimize review cycles.

Response Times

We manage inquiries with a commitment to transparency and speed. The following timelines reflect typical expectations, subject to the complexity of the request and current queue levels:

• General Inquiries: Acknowledgement within 1 business day; substantive follow-up within 2–3 business days.
• Developer Submissions: Acknowledgement within 1–2 business days; objective review within 5 business days, with potential for additional information requests if needed.
• Critical Security or Compliance Issues: Immediate triage with a designated point of contact; escalation response within 1 business day.